Privacy Policy

Last updated: 7 July 2026

1. Who we are

vivisor is a digital marketplace that connects users with financial advisors and financial education resources.

For the purposes of data protection law, vivisor acts as the data controller for personal data collected through the platform.

If you have any questions about this Privacy Policy, you can contact us at:

privacy@vivisor.com

2. What personal data we collect

We may collect and process the following personal data:

Identity data (name, surname)
Contact details (email address, phone number)
Account login information
Profile information (including advisor or subscriber profile data)
Enquiry details submitted through the platform
Communication between you and advisors via the platform
Technical data (IP address, device type, browser type)
Usage data (how you interact with the platform)

3. How we collect your data

We collect data when you:

Register for an account
Complete a profile
Submit an enquiry
Communicate with advisors
Use the vivisor platform
Browse the website (cookies and analytics tools)

4. How we use your data

We use your personal data to:

Provide and operate the vivisor platform
Create and manage user accounts
Match users with selected advisors or providers
Process enquiries submitted through the platform
Display advisor and provider profile information publicly as part of the marketplace, in accordance with the information the advisor or provider chooses to publish
Maintain account security, authenticate users, and prevent unauthorised access
Communicate with users about their account or enquiries
Improve and develop the platform
Analyse usage and performance

When you submit an enquiry through vivisor, your personal data is shared only with the advisor or provider you have chosen to contact. vivisor does not share your enquiry with other advisors without your consent.

5. Legal bases for processing

We process personal data under the following legal bases:

Performance of a contract (providing access to the platform)
Legitimate interests (improving services, platform security, analytics)
Consent (marketing communications where applicable)
Legal obligation (regulatory compliance)

6. Sharing your data

We may share your data with:

Selected financial advisors or providers (based on your enquiry)
Service providers who support platform operations (e.g. hosting, analytics, email services)
Professional advisers (legal, compliance, accounting)

We do not sell your personal data.

7. International transfers

Where possible, we store data within the EU/EEA. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place.

8. Data retention

We retain personal data only for as long as necessary:

Active accounts — for the duration of the account
After account closure — up to 24 months
Some data may be retained longer where required by law

9. Automated decision-making

vivisor does not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.

10. Cookies

We use cookies and similar technologies to operate our website, improve performance, and analyse usage.

Details of the cookies we use, their purpose, and how you can manage your preferences are set out in our Cookie Policy.

11. Data security

We take appropriate technical and organisational measures to protect your personal data.

However, no system is completely secure. Where required by applicable law, we will notify affected individuals and the Irish Data Protection Commission of personal-data breaches.

12. Your rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise your rights, contact:

privacy@vivisor.com

13. Third-party links

The platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.